*Solution* – Cannot connect BlackBerry to Desktop Manager

Well, I am able to connect it the first time around, but when I unplug the USB cable and then later want to re-connect it with my laptop, I cannot.
It gets stuck while trying to connect showing the text "Connecting to device.." on the phone.

Yep, it works fine if I restart my OS, but I don’t want to do that since it is a waste of time. Fortunately, we have another option. Solving the problem by doing what restarting the OS does.

  1. Just use your task manager to kill these 3 processes: RIMDeviceManager.exe, BbDevMgr.exe, and DesktopMgr.exe
    Or just utilize the taskkill command by hitting Win+R(i.e. opening Windows Run dialog) and executing this command:

cmd /k taskkill /F /IM RIMDeviceManager.exe /IM BbDevMgr.exe /T /IM DesktopMgr.exe

2.  Unplug the usb cable from your phone.

3.  Open BlackBerry Desktop Manager again.

4.  And lastly, re-plug the usb cable to your phone.


It may also be that it is a network/firewall related problem, some guys are talking about it here. Give it a read if it still doesn’t work for you.



  1. Erik de Wit said,

    April 17, 2009 at 3:12 pm

    Thanks, great advice. It works and now I don’t have to restart my laptop X-times per day.

  2. April 22, 2009 at 2:27 am

    […] or something to get it going? Try one of these to get it to stay connected: View Document *Solution* – Cannot connect BlackBerry to Desktop Manager Ozan Safi Since you said you had a good back up, you can also try: How-To Wipe with JL_Cmder If none of […]

  3. sherrina said,

    July 11, 2009 at 7:41 pm

    Thanks so much. It works perfectly 😀

  4. July 27, 2009 at 12:15 pm

    Thanks you Ozan, this worked perfectly, you are a star!


  5. letjen said,

    October 14, 2009 at 9:18 pm

    thx you sir

  6. chris said,

    May 16, 2010 at 5:28 pm

    thank you for this post
    you solved my problem (and my hair 😉

  7. December 4, 2010 at 2:12 am

    you can always tell the quality of USB cables by looking at the thickness of the cable. thicker usb cables have higher quality “’

  8. John said,

    March 16, 2011 at 7:05 pm

    Spot on – worked a treat – THANKS!!!!!!!

  9. mansoor said,

    May 29, 2011 at 3:24 am

    I simply did uninstall the desktop software 6 and reinstall the software 5. Now it works perfectly.

  10. July 11, 2011 at 11:51 pm

    Thanks SO MUCH!! Definitely bookmarking this one!

  11. July 29, 2011 at 4:53 pm

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  12. Alvin said,

    September 15, 2011 at 10:04 am

    Nice valuable details. I’m going to sign up to your site. Thnx. continue the excellent work

  13. Freddy said,

    December 18, 2011 at 5:57 pm

    I installed Blackberry Desktop Manager 5.0.1 in my laptop. I use the USB cable that came with the phne to connect the blackberry and it doesn’t work. I cannot connect
    Any ideas to solve the issue would be appreciated

  14. January 5, 2012 at 10:16 am

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